Shipping policy
Welcome to Body Armour! We're delighted to serve you with our premium recovery and performance formulas. Please take a moment to read through our shipping policy to understand our shipping procedures and expectations.
Shipping Zones
We proudly offer nationwide shipping to ensure our exceptional recovery and performance formulas reach customers across the globe. As our head office is based in Brisbane, Australia, please be aware that delivery times are influenced by your order's location. Kindly note that international shipments may require more time for delivery due to the complexities of international shipping and customs procedures.
Order Processing
All orders received before 6:00 PM (GMT +10 Brisbane) will be processed and shipped the following business day. Orders received after 9:00 PM (GMT +10 Brisbane) may not be dispatched until the subsequent business day. However, please rest assured that we will do our utmost to expedite the processing and dispatch of these orders whenever possible.
Shipping Times
Our shipping team works diligently to ensure your orders are shipped promptly. Once your order has been dispatched, you will receive an email confirmation with a tracking number. Please note that if your order is being shipped overseas, it is likely to take longer than if it's within Australia due to international shipping processes and customs.
Shipping Methods
We offer a range of shipping options to suit your needs. You can select your preferred shipping method during the checkout process. Please note that once your order has been dispatched, body Armour cannot guarantee the standard shipping time as this will come to the services of our thirdparty couriers. Standard Shipping: Metro: Estimated delivery within 2 to 5 business days. Rural: Estimated delivery within 4 to 8 business days Express Shipping: Metro: Estimated delivery within 1 to 3 business days. Rural: Estimated delivery within 3 to 6 business days
Shipping Costs
Shipping costs are calculated based on the weight of your order, your chosen shipping method, and your delivery address. The exact shipping cost will be displayed during the checkout process.
Delivery Issues
If you encounter any issues with the delivery of your order, please contact our customer support team at info@bodyarmour.com.au as soon as possible. We are here to assist you and resolve any concerns.
Order Tracking
You will receive an email with a tracking number once your order has been shipped. Use this tracking number to monitor the progress of your shipment. If you encounter any difficulties with tracking your order, please reach out to our customer support team for assistance.
Holidays and Weekends
Please note that our shipping and customer support teams observe local holidays and weekends. As a result, orders placed on these days will be processed on the following business day.
Returns and Refunds
We strive to ensure timely and efficient delivery of all orders. However, please note that for some of our deliveries we rely on external third-party courier services for shipping. Once your order is dispatched from our facility, we relinquish control over the logistics of the parcel. In the event of any issues or concerns related to shipping, we kindly ask you to contact our customer support team at info@bodyarmour.com.au. Our team will diligently review your case and provide assistance to resolve any shipping-related queries or problems you may encounter. While we make every effort to partner with reputable and reliable courier services, it's important to acknowledge that we cannot guarantee the quality or performance of these external services. Delays, disruptions, or issues arising from the courier's service post-dispatch are beyond our direct control. We appreciate your understanding in these matters and assure you that we will do our utmost to address any shipping issues promptly and efficiently.